LIMITED WARRANTY OVERVIEW
Our mattresses are assembled in Grand Ledge, Michigan by Capitol Bedding and they solely provide the buyers of our product with a limited warranty, solely by them against defects in materials or workmanship.
I. LIMITED WARRANTY ELIGIBILITY
This limited warranty applies to the original purchasers of a Rested Pillow Mattress from the Rested Pillow Mattress store or restedpillow.com. This Limited Warranty is not transferable to any subsequent owners of such mattress, unless noted on receipt.
II. LIMITED WARRANTY COVERAGE
This Limited Warranty covers all defects as defined below for as the mattress warranty for warranty period of each mattress.
A. COVERED DEFECTS
The following shall be considered as a defective mattress should your mattress meet the below criteria as determined solely by us:
- Visible indention or sag of the foam mattress greater than one and a half (1.5") inches that is not a result of improper use, an improper bed, bed base or foundation, including damage caused by the use of flexing or bowed slats.
- A manufacturing flaw in the cover zipper - this does not include zipper breakage resulting from improper or overuse of zipper.
- A physical flaw in the construction of the cover, such as fabric tearing or stitch unraveling, that does not result from improper use.
B. WHAT IS NOT COVERED
Problems and issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your Rested Pillow mattress is for sleeping, resting, and laying on, any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty.
Exclusions from the Limited Warranty include but are not limited to:
- Normal wear and tear.
- Any improper use of the mattress.
- Improper foundation such as old box spring, bowing slats, and no center support.
- Minor imperfections such as slight cosmetic flaws.
- Stains, tears, burns, and discoloration that occur over time and/or are caused by you.
- Indents, sagging, or body indentations less than one and a half (1.5") inches deep.
- Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
- Any mattresses purchased or acquired used, resold, gifted or anyway not in possession of the original owner.
- Physical damage to the mattress caused by you.
- Allergies or sensitivities to fabrics or materials.
- Damage caused by animals, rodents or children.
- Naturally occurring aromas from foam, cotton, or other materials.
- Mattress transportation costs to initiate warranty work
III. MAKING A WARRANTY CLAIM
To submit a claim relating to a defect in your Rested Pillow mattress, fill out the form below and email the following 3 photos to document the issue you're experiencing to hello@restedpillow.com.
Photo 1: Show the entire product in clear lighting without sheets or bedding
Photo 2: A view focusing on the area(s) that is believed to be defective. Use a broom handle/yardstick and ruler to help show the visible indentation or dip. Show the full broom stick end to end and us a ruler in lowest point of the sag, without applying pressure/weight, and avoiding the tufting/button area of the mattress.
Photo 3: A clear image of your base, foundation, or frame that is supporting the mattress
Important: If the mattress has normal body impressions (less than 1.5"), has any stain, or was not on a proper foundation, it is ineligible for a warranty claim.
Upon receipt of your online form below AND an email with photos, you will receive a response from us within 7 business days.
IV. YOUR WARRANTY REMEDY
In the event that Capitol Bedding (at their sole discretion) determine that your Defect is legitimate as per this Limited Warranty, your sole remedy will be a one-time repair or replacement of your mattress with a comparable size and model mattress. In the event that your size and/or model is discontinued, they will provide the most comparable mattress product available as a replacement at their sole discretion.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY, AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS.
I. WARRANTOR
Capitol Bedding
320 Winstanley Blvd
Grand Ledge, MI 48837
All Other Products
The warranty on all other products, such as adjustable bases, sheets, pillows, is provided by each supplier, and can vary by product. Please contact us and we’ll work with you on facilitating any eligible warranty claims.