100 Night Comfort Guarantee on Mattresses
We want you to be delighted with your mattress, and usually folks pick the right one for them on their first attempt, but we know that every once in a great while it can take a couple of tries to find the best fit. With our 100 Night Comfort Guarantee, we’ll work with you to find the right adjustment/mattress.
For customizable mattresses (i.e. with a zipper), that means a one time exchange for one 3" comfort layer of foam in the same size of equal or greater value.
For non customizable mattresses (i.e. without a zipper), that means a one time exchange for one mattress in the same size of equal or greater value.
Your exchange can be initiated beginning 21 days after you have received your mattress to make sure you’ve given it enough time for your body to adjust, but no more than 100 days after your mattress arrives. To be eligible for an exchange, you must also purchase one of our mattress protectors to help ensure the bed is unsoiled and free from damage. If a mattress of greater value is selected, the price difference must be paid by the customer. There are no refunds if a mattress of lesser value is selected.
Closeouts, floor models, clearance items, special orders, wanting a different size, custom/odd sizes are not eligible. In the highly unlikely event there is a defect with the mattress, it'll be handled under warranty at Rested Pillow's discretion.
Also, for zipper mattresses, the original foam that is being exchanged must be returned by the consumers at their cost free from damage and unsoiled. For non zipper mattresses there is a re-delivery fee of $149 for addresses within a 25 mile radius of our store. For locations outside of the 25 mile range, a delivery/shipping fee will be calculated by Rested Pillow based on the additional distance. Rested Pillow is not liable for old mattress(es) and foundation(s) we picked up and disposed of at your request. If you would like to exchange your mattress, email us at firstname.lastname@example.org or call the shop at (269) 982-1188.
Returns on Mattresses
Mattresses can only be exchanged one time as outlined in the 100 Night Comfort Guarantee, or a valid claim can be filed under warranty in the highly unlikely event there's an issue with the mattress. They cannot be returned for a refund.
All Other Products
Sales are final. However, if you’re not happy with your purchase, please contact us so we can work together on finding a potential solution.